Help with everyday questions
Give your family member a clear way to ask for help as they learn to use the device.
Ongoing supportfor a new device.
TerraBase helps you support a family member as they get used to a new phone, tablet or computer. Help with settings, review security concerns and answer questions after the initial setup.
Explore device support9:41
Your new device
Get help from your family.
EllieYour daughterAsk Ellie for help
Setup
support
Support from a trusted relative
ExampleYour family member controls access to their device.
Sharing stays voluntary.Support that continuesafter the initial setup.
A new device introduces unfamiliar settings, apps and account choices. Questions often arise after the setup visit. Remote family support helps your relative use the device with greater confidence as they learn.
Work through settings together
Use screen sharing with permission to understand the issue and guide them through the next step.
Review security concerns
Help assess unfamiliar messages and understand which device settings need attention.
Family support and digital security.
Live screen sharing & control
Share a live screen and help a family member use their phone or computer, with permission.
Device visibility & management
Review device security, settings, apps, and updates to understand what needs attention.
Online account visibility & management
Bring accounts, security settings, connected apps, and subscriptions into one clear view.
AI-based digital scam analysis
Understand warning signs in suspicious messages and links, with explanations to help decide what to do next.
Support a family member after device setup.
Help with settings, unexpected messages, and everyday questions as they use their new device.
Step 1 of 3: Choose their new device
Example · TerraBase1 / 3
Which device are they setting up?
Choose the device your family member is learning to use.
Choose an option to continue
Support a new devicewith TerraBase.
Join the waiting list for access to family support beyond the setup visit.